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Thursday, 05 December 2019 04:56

Improving Service Delivery to the PublicImproving Service Delivery to the Public

A one day training programme was conducted for 30 local government representatives and staff of the Tellippalai Pradesiya Sabha in the Jaffna District under NPC’s Social Cohesion and Reconciliation (SCORE) activity. 
Lawyer Karthikadevi Sharma of the Kilinochchi District Court facilitated the programme, which was aimed at creating awareness on the rule of law, understanding of the basics of good governance and delivering non-discriminatory and good quality of service to the people.

“We were elected for the people by the people but we did not have a basic knowledge of the rule of law and even local government law. We learnt many aspects about the rule of law and its importance. We were able to understand the message very easily,” one participant said. 

“We need such training sessions to improve the quality of our service delivery to the public. Both elected members and staff members were able to understand how to do this,” another participant said.